Summary

The Technical Sales Consultant is responsible for handling inbound customer inquiries via phone and email. This role is pivotal in delivering superior customer experiences through effective communication, product knowledge, and problem-solving abilities.

Responsibilities

• Handle inbound phone calls from customers regarding pricing, product availability, order placement, order status inquiries, and returns initiation.
• Communicate effectively with customers based on their product needs, and provide product specifications, order status, and other relevant information to answer questions and resolve issues.
• Utilize comprehensive product knowledge of door hardware and security solutions to assist customers in making informed purchasing decisions.
• Provide exceptional customer service by actively listening to customers, understanding their needs, and offering appropriate solutions.
• Collaborate with internal teams to ensure timely and accurate order processing, shipment tracking, and resolution of customer issues.
• Maintain up-to-date knowledge of industry trends, product updates, and competitor offerings to effectively address customer inquiries.
• Demonstrate a sense of urgency and empathy in addressing customer concerns and resolving issues to ensure customer satisfaction.
• Utilize tools & technology to perform daily tasks like answering phone calls, recording notes of customer interactions, entering orders and processing returns, and keeping comprehensive records of activities.

Qualifications

• 3+ years experience in a technical sales or customer service role, preferably within the door hardware and security industry.
• High school diploma or equivalent; additional education or certifications in sales or customer service is a plus.
• Proficient computer skills and experience with CRM software or order management systems.
• Ability to work independently and collaboratively within a remote team environment.

About Banner Solutions

At Banner Solutions, every team member is empowered like an owner.We're not just a distributor — we're redefining what it means to serve the door hardware industry. Our mission is to make our customers’ jobs easier through unmatched product availability, intuitive search and ordering tools, and industry-leading customer support.We’re committed to Securing Every Doorway and Beyond with Trusted Solutions.From commercial and electronic access control to residential hardware and locksmith supplies, we offer a comprehensive range of solutions from over 260 manufacturers — all supported by a powerful, user-friendly e-commerce platform.As we enter a dynamic phase of growth and investment, Banner Solutions is raising the bar for service, speed, and simplicity across the industry. Our focus is clear: deliver smarter, faster, more personalized experiences that our customers can trust.

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