We are singularly focused on providing all the tools and building blocks our customers need to deliver outstanding online shopping experiences and innovation across all digital touchpoints.
In 2013 we introduced a modular, API-first cloud-native commerce platform, pioneering the headless commerce space and enabling us to build the foundation to change our whole industry for the better and re-invent ecommerce.
Our international expansion has reached Europe, the US and Asia Pacific. In September 2021, we announced our $140m series C funding round led by global tech investor Accel, alongside existing investors Insight Partners and REWE Group, which has accelerated our global growth and elevated us to unicorn status. We are now valued at $1.9bn, named a Leader in the 2021 Gartner® Magic Quadrant™ for Digital Commerce for the second year in a row.
As Solution Engineer, you are the technical pillar of our sales team and will support us in the distribution of our innovative eCommerce platform, primarily in the Americas region. In addition, this Security Specialist role allows you to focus on information security, data protection/privacy, operations, and be the team lead in the region. You will work closely with partners and potential customers, convincing their technical decision-makers and making sure that our solution scenarios meet customer needs at 100%. This role also serves as an information security liaison with the corporate security team.
You have a background in Software Engineering and a deep understanding of the eCommerce industry? You are communicative and do not hesitate to speak with the tech teams, CTOs, and decision-makers of potential customers on equal terms? Then we’re looking forward to your application and your support to make our cloud-based API the world's leading eCommerce platform!
Responsibility for all technical questions on the sales team
Presentation of the commercetools platform (architecture and functional scope) and participation in follow-up sales meetings to discuss and finalize technical questions with our customer's tech teams and/or CTOs
Support of any customer opportunity involving operations, information security, and data protection/privacy, whether through written response or leading presentations
Collaboration with the Operations and Security teams at commercetools to provide a best face to the customer
Development of convincing customer-specific answers in the technical part of Requests for Proposal/specifications
Conception, implementation, and presentation of our demo stores and customized sample solutions
Problem solver with a high ambition to deliver quality work
Team player with a high self-motivation and very pronounced hands-on and “can do” mentality
High-level technical understanding of the MACH (Micro-services, API first, Cloud Native, Headless) principles
What you need to succeed:
4+ years of professional experience in technical consulting or management, as a Solutions Engineer or Solution Architect (ideally in commerce/retail, eCommerce, ERP, Web CMS, PIM or other related areas) with a proven track record of success
Prior experience in a similar role, or customer-facing security roles (e.g. consultant, DevOps, or similar)
Specific industry experience around retail or large enterprises and their security needs
Very good, practical software skills (no matter if studying or self-taught "on the job")
High tech affinity and a highly self-motivated to gain more knowledge, especially in the context of web, cloud, and retail technologies
Understanding of customer requirements and problems and "translating" them into product features and modern software architectures
Detail oriented and process-focused with continuous improvement of procedures, and effective sharing of knowledge and ideas
Working knowledge of the CIA security triad: confidentiality, integrity, and availability
Confident appearance (up to C-level) with high customer orientation and excellent communication skills
Willingness to travel (up to 50%)
We care about your Growth and Well-being
?? Remote Work: Up to 60 days/year from a country different from your base country
?? Flexibility: Morning person or night owl? We believe in outcome and motivated employees
? Mindset & Growth: A diverse, creative workspace with an international culture & learning environment
For US-based roles
? Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents
? Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering
? Prepare For Your Future: 401k with company match
? Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!
? Our differences make us stronger
We believe that our diversity makes us a stronger team. We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.
At commercetools, we are proud to be an equal opportunity workplace. We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
? Our target compensation for this role is $150,000-$210,000 OTE, but we are flexible based on experience and skill level.
commercetools is the world’s leading digital commerce platform that allows you to create powerful, highly customized commerce experiences while building a profitable, sustainable brand.
Our mission is to disrupt the digital commerce industry. We are challenging and changing the world of enterprise commerce software. By enabling brands to cross the Commerce Possibilities Chasm (TM), every new communications channel becomes a commerce possibility - from in-car, video content and A/R, voice, and IoT-enabled machines, to the devices of the future that we can only now imagine.