The Patron/Audience Services Representative, reporting to the Audience and Patron Services Managers, provides direct telephone, letter, and electronic customer service for the public on a daily basis, serve as a sales and service agent to patrons of the Los Angeles Philharmonic Association, and enter customer feedback into the Tessitura Database.   Position Elements: Assist with customer relations and resolve complex or difficult customer inquiries by phone, letter, live chat, and e-mail in a timely manner Assists in interpreting, adapting, and applying policies, procedures, rules, and precedents in response to inquiries and complaints, as necessary Function as information and sales representative for all events relate