Division 8 Customer Support Specialist Manager

If you are looking for an opportunity to make a difference, help set the standard and reflect the core values of an organization. Come join "One Team Senneca Holdings".

Company Paid:
Life Insurance, STD, and LTD
3 weeks PTO
7 paid holidays in 2024
Parental Leave

Additional Benefits:
401k with company match
Medical, dental, vision
Employee Discount Programs
Miscellaneous other optional benefits
Career development and tuition assistance
Diverse, inclusive and welcoming culture

HMF Express, a national leader in manufacturing Commercial Doors and Frames, is seeking a customer-focused professional with experience in customer service, sales support, and contract negotiation within the commercial wholesale distribution industry (Division 8 doors and hardware).
This high-level individual contributor role requires strong communication, problem-solving, and quoting expertise to assist wholesale distributors with time-sensitive projects and ensure exceptional customer satisfaction.

Location Preference: Washington & Oregon (Applicants from these states are highly encouraged to apply.)

This is NOT an order entry role. It focuses on customer account management, quoting, and contract negotiation for Division 8 wholesale distributors.


Key Qualifications & Preferences:
Kaizen experience with a continuous improvement mindset (this person will serve as the KPO – Kaizen Process Owner).
Industry experience in technical sales for DHI.
DHI Construction Industry experience.
Experience with DHI (Stand) preferred.
Preference for local candidates, if possible.


Responsibilities:

Customer Account Management – Serve as the primary point of contact for commercial wholesale distributors in Division 8 doors and hardware.
 Quoting & Pricing Strategy – Accurately generate price quotes based on customer inputs, ensuring alignment with industry standards and margins.
 Contract Negotiation – Work directly with distributors to negotiate pricing, terms, and agreements that drive sales and profitability.
Technical Support & Order Verification – Apply product knowledge to review and confirm order details, ensuring correct applications before processing.
Customer Relationship Development – Build long-term partnerships to support business growth and customer retention.
Sales & Business Development Support – Work with the sales team to influence buying decisions and identify new business opportunities.
Industry Expertise Growth – Continuously develop a deep understanding of Division 8 doors, frames, and hardware to better assist customers.

Requirements:

Must-Have Qualifications & Experience:
Experience working with commercial wholesale distributors (Division 8 doors and hardware) – Required.
 Customer Service & Sales Support Expertise – Strong communication and problem-solving abilities.
 Quoting & Pricing Knowledge – Ability to generate accurate, competitive price quotes.
Contract Negotiation Experience – Ability to negotiate pricing, terms, and agreements with distributors.
Technical Product Knowledge in Commercial Doors & Frames – Or ability to learn quickly.
Detail-oriented & Strong Math Skills – Ability to verify order accuracy and pricing details.
Proficiency in CRM & Order Management Systems – Preferred.

**Please no Third-party candidates or phone calls**

About HMF Express

HMF Express doors and frames are fabricated to the highest industry standards, including the hollow metal manufacturers’ association specification ANSI/NAAMM HMMA 861 and others. Our products are certified by Underwriters Laboratory (UL), Warnock Hersey International (WHI), the Florida Building Counsel (FBC), and several independent quality assurance organizations. With state of the art equipment and a talented team of industry professionals, HMF Express delivers all custom sizes and hardware preps in our commercial series doors, welded frames, knocked-down (KD) frames, and specialty products including stainless steel, sound (STC), bullet resistant, radius, and more.

Connections working at HMF Express