The Director of Hospitality and Audience Experience oversees all aspects of hospitality services to enhance the SLSO concert experience, while upholding exceptional service standards and fostering a culture of welcome and belonging for all. This key position directly supervises up to three managers and is responsible for leading a department comprised of approximately 50 hospitality professionals, including ushers and bartenders. Reporting to the Chief Marketing and Communications Officer, the Director of Hospitality and Audience Experience collaborates across the organization to develop innovative audience engagement strategies and deepen patron loyalty. This is an exciting time to be part of a vibrant organization and make a significant impact. Plans are underway for the orches