We're looking for a professional Sales Assistant to join our sales team. This person will play a critical role in supporting the sales team by handling daily order entry, customer inquiries, and administrative tasks. The ideal candidate will be highly organized, responsive, and possess excellent communication skills to ensure timely and accurate handling of all sales-related activities. This role requires attention to detail and the ability to manage multiple tasks efficiently while providing outstanding customer service. Automotive and suspension knowledge a plus but not required.

Key Responsibilities: 

• Entering and acknowledging all new sales orders in our systems.
• Assisting with fulfillment requests from customers and distributors.
• Managing order issues such as damaged items, shortages, and delays.
• Providing timely updates to the sales team and customers.
• Coordinating and processing product returns, exchanges, and related customer inquiries.
• Investigating and resolving customer order issues by working closely with internal departments.
• Using phone, email, and website chat to communicate with customers and provide updates on orders.
• Collaborating with internal teams such as sales, marketing, fulfillment, and accounting to ensure smooth operations.
• Performing additional administrative tasks as needed to support the sales team.

Role Requirements

• Team player who thrives in a fast-paced environment
• Excellent communicator (Verbal and written)
• Going above & beyond to exceed customers’ expectations
• Confident and capable in getting customers the right answer – fast & accurate
• Attention to detail at the highest level
• Proficient in Microsoft Office, specifically Excel; CRM knowledge a plus
• Ability to multi-task & think out of the box
• Basic knowledge of automotive suspension a plus
• Working cross-functionally with sales, marketing, fulfillment, and accounting teams
• Willingness to learn & grow within our company

About Aldan American

Aldan American is the professional’s choice for high-quality performance suspension system upgrades and parts, including shock absorbers, coilovers, and suspension kits, designed for racing, street-performance, and vehicle-specific applications. Aldan American’s products are designed, tested, and made in the U.S.A. Aldan American is a team of automotive enthusiasts who specialize in high-performance coilover and suspension system upgrades. From the first-time builder to the professional racer, Aldan American is ready to help you achieve your suspension goals.

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