Under basic supervision, the Pro Shop Assistant assists the Golf Course in all aspects of course management including pro-shop operations, tournament, customer service, scheduling tee times, starter, merchandising, and food and beverage operations. Also, this position may work with golf patrons through lessons and golf camps.
This is a non- supervisory, part-time position and will include working evenings, holidays and weekends.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential Functions are not intended to be an exhaustive list of all responsibilities, duties and skills. They are intended to be accurate summaries of what the job classification involves and what is required to perform it.
Greets guests, provide prompt, courteous and friendly customer services.
Manages reservation system, checks guests in, collects fees, and assigns tee times; informs players of course rules and regulation, maintains logs.
Sales merchandise maintain inventory records, and accurately reconciles cash register sales with daily sales reports.
Organizes schedules and operations for the driving range.
Ensures guests meet the proper dress code.
Keeps updated on and provides information on upcoming tournaments and events.
Assists in coordinating and helping in department tournaments and events.
Maintains golf playing ability and works to stay competent in all areas of the game.
Assists guests with all their needs while in the pro shop; Ensures inquiries and requests are met efficiently and professionally; Ensures complaints are dealt with in a pleasant manner and recorded for Golf Professional.
Maintains records of daily play on golf course and maintaining other data as directed; prepares reports for Golf Professional.
Maintains the pro shop environment by keeping the shop neat and orderly by general housekeeping duties maintains, cleans, and straightens merchandise displays, cleans facility.
Works with Golf Professional to ensure proper rotation of inventory and display.
Records and documents any safety hazards or other important situations immediately to supervisor.
Accepts orders/shipments and stocks shelves/racks. Advises supervisor of receipt of items and inventory levels as needed.
Answers phones, direct calls, and answer customer questions professionally. Performs administrative duties such as updating various reports and records, updating information in department databases and spreadsheets, preparing routine correspondence, and any other administrative duties as assigned.
Ensures documents are complete with proper signatures, dates or other written information; Ensures collection and recording receipt of appropriate payment (cash, credit card transactions); Handles and records cash and credit card transactions in accordance with department and City procedures.
Follows procedures for proper opening and closing of pro shop.
Maintains positive professional and effective working relationships by providing exceptional customer service.
Regular attendance is an essential function of this job to ensure continuity.
May be required to work early mornings, evenings, holidays or weekends as needed.
Performs all work duties and activities in accordance with City policies and procedures; follows safety policies and practices, works in a safe manner, and reports unsafe activity and conditions.
Assists Golf Professional in golf course operation as directed.
Equal Employment Opportunity Statement
The City of Burnet provides equal employment opportunities to all employees and applicants for employment. It prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. I have read and understand this position description and the duties identified herein. I understand that duties, responsibilities, and activities may change at any time with or without notice. I understand that the duties identified above are not all inclusive. I understand where applicable, reasonable accommodations may be made in accordance with the American with Disabilities Act (ADA).
The City reserves the right to change or revise the job duties and responsibilities as the need arises. This job description does not constitute a written or implied contract of employment.
Graduation from high school or GED equivalent with specialized coursework in general office and administrative practices; and,
One to two (1-2) years' experience in performing administrative/office support in a customer service, golf course/pro shop.
Any combination of experience and training which demonstrates the knowledge and experience to perform the work.
Must be at least 18 years of age.
Must have a valid Texas driver’s license.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of fundamentals of the game of golf
Rules, regulations, player responsibilities, sportsmanship, etiquette and traditions of the game of golf
Considerable knowledge of golf related equipment, apparel and accessories
Recordkeeping practices and procedures
Cash handling procedures
Basic knowledge of mathematics
Standard office practices and procedures
English spelling, grammar, and punctuation
File management and storage using good organization practices
Cash handling processes
Basic knowledge computers and information systems.
Demonstrate skill in playing golf
Ability to tactfully and courteously interact with customers while providing positive and friendly customer service
Skill in the operation and care of standard office equipment including computer and related software applications
Provide positive and professional customer service.
Understand and follow directions given by immediate supervisor
Keep and maintain complete and accurate manual and electronic recordkeeping and filing systems
Use equipment and tools properly and safely
Maintain clean and orderly work area
Adapt to changing work priorities
Interpret rules, regulations, and policies and apply knowledge.
Frequently stands, walks, talks, hears, uses hands to finger, handle or feel, reaches with hands and arms, and carries items. Occasionally sits, climbs, and crouches. Frequently lifts up to 25 pounds and occasionally lifts up to 50 pounds. Work is performed both indoors and outdoors in all kinds of weather.
About City of Burnet - Delaware Springs Golf Course
The City of Burnet is a picturesque city located in the heart of the Texas Hill Country near the Highland Lakes, just 50 miles northwest of Austin and 90 miles north of San Antonio at the intersection of State Highway 29 and U.S. Highway 281. This small town of 6,000 residents has accomplished tasks many thought to be difficult or even impossible for any rural community, much less one of this size. Through the vision and perseverance of governing officials, city staff, and a community willing to embrace the effort, Burnet has grown the community and the economy while maintaining the ambience and culture so dear to our citizens.
Burnet is a community built upon the strength of its people. Since its establishment in the 1800’s the settlers of what was then a rugged and dangerous frontier, fought against the hardships of everyday life to make Burnet a flourishing place to live and work. This is still true in many ways and just as those settlers did so many years ago, the government and citizens of Burnet keep that same ever-evolving vision.
The city offers a myriad of amenities for our citizens including broad ranging recreational opportunities, an excellent school district, Set...on Highland Lakes Hospital, close proximity to higher education, an outstanding airport with 5,000 ft. runway, unique shopping, museums, historic district, and exciting annual festivals.
For relocation information, contact the Chamber of Commerce at 512.756.4297 or visit the Chamber website. For Economic Development information contact the Economic Development office at 512.715.3209 or go to the Economic Development page.