Sunnyside Community Services (SCS) is a multiservice, community-based organization serving New York City with a focus on western Queens — an area that is home to a uniquely diverse, predominately immigrant population and many low-income families. Established as a small senior center in 1974, SCS began offering licensed home care services in 1979 and introduced youth services in 1983. Today we provide a full range of human services to 16,000 individuals each year including children, youth, adults, and seniors. Our mission is to provide a continuum of vital services and activities that enrich the lives of individuals of all ages.
SCS has undergone significant programmatic growth over the last several years that has strengthened our ability to provide an integrated continuum of services that meet a broad range of needs. We are currently implementing a strategic plan that identifies program quality and the ability to measure outcomes as a key area of investment. This growth and new opportunities on the horizon present an opportune time to join SCS.
The Director of Program Evaluation and Impact provides high-level leadership and oversight to SCS’ youth, adult, and senior programs in areas related to outcomes measurement and evaluation design. They will work in close collaboration with the SCS senior management team, and program directors across our continuum of services. The individual in this role will supervise the Data and Evaluation Manager and will report to the Associate Executive Director of Development.
The Director will undertake an environmental review of our programs to assess and evaluate our agency’s impact, identify areas for improvement, and examine trends related to our programming that will better inform how we will develop services. Through this work, the Director will create new organizational tools, protocols, and best practices related to SCS’ program and impact evaluation. This will ultimately help us modify existing programs and guide data-driven program decisions. Furthermore, it will help us realize our vision for newer initiatives in line with sustainable growth and continued responsiveness to the people we serve, and our longevity in the community.
Lead SCS’s approach to outcomes measurement, fostering real-time, ongoing learning opportunities for continuous improvement, application of best practices, and commitment to excellence.
Develop Theory of Change and Logic Models for programs. Lead all efforts in the continued design and management of our internal performance measurement work. (We currently use Salesforce, as well as external funder databases.)
Work closely with the Data and Evaluation Manager to ensure that data system design is aligned with target outcomes.
Use both qualitative and quantitative data to assess outcomes from programs to inform planning, decision-making, and capacity-building efforts.
Collaborate with program staff to set evaluation outcome goals. Analyze all indicators and outcomes to help the leadership team make appropriate strategic and programmatic decisions.
In concert with SCS’ program teams, develop the strongest practical approaches to program monitoring, evaluation, and learning that fit the unique needs of each program strategy.
Support a results-oriented culture, communicating with staff across the organization on how impact evaluation helps ensure a coordinated and multifaceted team-based approach for analyzing and tracking impact.
Collaborate with SCS staff and principals of our school-based sites to ensure our outcomes framework coordinates and reinforces school-day learning.
Implement other necessary evaluation methods as appropriate (e.g., focus groups, surveys, school data analysis, etc.).
Develop partnerships with external evaluators and other organizations to advance our evaluation capacities.
Translate and disseminate evaluation results to help shift program discussions based on promising and best practices.
Conduct research and analysis of issues as requested, including preparation of reports, sections of grant proposals, and public presentations.
Expertise in program evaluation, data analysis, program development, and outcomes.
Bachelor’s degree required, or five years of demonstrated results in the field.
Understanding of statistical principles and methods for data analysis.
Excellent interpersonal, presentation, verbal, and written communication skills.
Organized, focused, and results-driven.
Effective in collaboration and teamwork.
Demonstrated expertise in successfully designing and carrying out quantitative and qualitative research and evaluation.
Ability to analyze information, summarize findings, and present them in ways easily understandable to decision-makers.
Non-profit experience and familiarity with the key social/service issues facing SCS participants.
Comprehensive medical, dental, and vision insurance
403(b) retirement plan with employer contribution
Flexible spending account and transit check
Employee Assistance Program
20 vacation days per year
6 personal/floating days
10 paid holidays per year
1 paid sick day per month
Current hybrid model of three days onsite and two days working from home
Salary: $80,000 to $85,000
How to Apply
If you are interested in joining our team, send a cover letter and resume to firstname.lastname@example.org. Please indicate “Director of Outcomes and Program Evaluation” in the email subject line.
Please Note: If hired, Sunnyside Community Services requires proof of vaccination as a condition of employment.
All positions at Sunnyside Community Services are filled without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, HIV/AIDS status, veteran status, or any other characteristic protected by law. All are encouraged to apply.
Sunnyside Community Services is an Equal Opportunity and Affirmative Employer
We enrich lives and strengthen communities through services and engagement for individuals at all ages, beginning with those most in need.
Sunnyside Community Services envisions diverse, inclusive, and caring communities where all people thrive and reach their fullest potential.
Sunnyside Community Services (SCS) is a community-based nonprofit centered on the belief that every person deserves meaningful support to achieve their aspirations – especially struggling families and individuals. SCS serves a diverse community of over 16,000 people of all ethnicities and income levels throughout Queens with programs that range from pre-K to college and career readiness, home care and home health aide training, Beacon and Cornerstone community centers for children and families, a vibrant senior center and full range of services for at-risk older adults including social adult day care for individuals with Alzheimer’s, and a city-wide program of supportive services for those who care for them. With programs designed to enrich lives and strengthen communities through services and engagement for individuals at all ages, beginning with those most in nee...d, SCS has been lighting up lives with programs as diverse as the people they serve since 1974. For more information visit www.scsny.org or email email@example.com.
Our Core Values
Sunnyside Community Services’ strength lies in its ability to work with people at every stage in their lives and in their own communities. We pride ourselves in an approach that is comprehensive, caring and community-based. These guiding principles shape our work:
People-centered: We support each individual on their unique path through life and believe in their capacity to strengthen our community. We value compassion and kindness based on respect for those we serve, and those who help us to serve.
Services Are Connected and Effective: We offer a continuum of quality programming delivered by a diverse, knowledgeable and caring team. Our commitment to learning ensures that our programs continue to evolve to meet community needs.
Strength in Diversity: We celebrate the richness of cultures, provide relevant programming, and work to ensure all voices are heard.
Integrity and Commitment: We work with integrity as we commit the resources entrusted to us to achieve our mission and enhance our community.
Power in Partnership: We believe in the value of partnership to forge solutions and expand our impact.
Commitment to our team: Our services are impactful because of the people behind them. We treat our staff with respect and value the unique contributions they make to building our organization.