Summary: To process sales information through the quotation, order entry and delivery stages for internal and external customers. Essential Duties and Responsibilities: Performs all duties from a foundation of trust and the highest ethical conduct, following established safety rules, company policies and procedures Receives and processes orders via phone, mail, fax and email Verifies information on purchase orders and provides confirmations to customers Clarifies any discrepancies with customers or sales team Performs customer service duties: maintains and updates files, receives incoming customer complaints, resolves product, quality and shipping issues according to procedures Sat