Position Summary

The Customer Service Representative is an extension of the sales team and will be responsible for supporting assigned customer accounts. The representative must assist sales by maintaining accounts and developing strong customer relationships to support and promote current and future business opportunities. The representative must uphold the very highest level of professionalism and customer service.

Responsibilities:

• Overseeing and managing customer accounts
• Primary contact for outside sales representatives
• Internal and external phone contact with customers, vendors and outside sales representatives
• Obtaining quotes and order entry for customers
• Responsible for direct quoting of customer jobs
• Provides prompt responses and follow up to customer inquiries for pricing, delivery, and complaints
• Responsible for purchasing materials and inventory management
• Work directly with production, scheduling and shipping/receiving departments internally and externally to meet customer's expectations for pricing, delivery, and quality
• Maintain a positive work atmosphere by behaving and communicating in a manner that gets along with customers, vendors, co-workers, supervisors/managers, and salespeople
• Additional activities to facilitate excellent customer relationships and support effective manufacturing and shipping operations

Knowledge and Skills

• Commitment to outstanding customer service and an ability to operate with the customer's best interest in mind
• Excellent phone etiquette and courtesy, professional communication and customer relationship/service

• Ability to multi-task, prioritize work effectively and work in a fast paced environment with competing priorities and a demanding customer base
• Strong organizational skills
• Detail oriented
• Problem solver and self-sufficient
• Effective internal and external communication skills including oral, written and active listening
• Excellent interpersonal skills
• Sense of urgency to answer customers and solve customer problems
• Ability to calculate figures and amounts such as discounts and volume
• Driven and enjoys working hard
• Corrugated Packaging related internship experience a plus
• Strong computer skills, specifically in MS Office (Outlook, Word, Excel)