Job Title: Account Manager
Department: Sales
Reports To: Regional Director
FLSA Class: Exempt
Revised Date: 4.01.2021

Position Summary
This position is a member of the nufactor® Specialty Pharmacy Team. The role of the Field Account Manager is to generate positive revenue in the form of qualified new patient starts.
Essential Functions and Duties
• Promoting and selling nufactor Specialty Pharmacy service offering to referring physicians, nurses, insurers, case managers, hospitals, clinics and discharge planners.
• Generate IVIG and hemophilia patient referrals for the purpose of generating positive revenues.
• Conducts sales presentations, as assigned.
• Manages SFDC information completely and on time.
• Effectively manages all internal and external communications.
• Maintain and enhance existing business relationships while identifying and developing new business opportunities for nufactor® or FFF Enterprises, Inc.
• Act as a liaison between healthcare provider and nufactor to improve, expedite, and facilitate patient safety and quality of care.
• Attends local, regional and national events and tradeshows, as assigned.
• Routinely collaborates with the FFF Representative in territory.
• Routinely gathers and disseminates new Industry intelligence to the team.
• Continuously strive to improve processes, service quality to internal and external customers.
• Adheres specifically to all company policies and procedures, Federal and State regulations and laws.
• Display dedication to position responsibilities and achieve assigned goals and objectives.
• Represent the Company in a professional manner and appearance at all times.
• Understand and internalize the Company’s purpose; Display loyalty to the Company and its organizational values.
• Display enthusiasm and dedication to learning how to be more effective on the job and share knowledge with others.
• Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds.
• Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation.
• Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the company. Immediately report any concerns or violations.
• Other duties as assigned.
Education, Knowledge, Skills and Experience
Required Education:
• High School diploma or equivalent. Bachelor’s Degree preferred.
Required Knowledge:
• Excellent understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyeliating Polyneuropathy and all other disease states treated with IG including Hemophilia.
Preferred Knowledge:
• Familiarity with the laboratory environment, its processes and general means of operation as related to the use and consumption of equipment and supplies
Required Experience:
• Minimum five (5) years’ experience in relative health care industry including management, sales, clinic services, or customer service
Preferred Experience:
• Prefer three (3) to five (5) years’ experience in similar chronic disorders and hemophilia.
Required Skills:
• Must have strong organizational skills
• Must have a detail orientation and the proven ability to prioritize work
• Must have effective verbal and written communication skills
• Must have the ability to work with limited supervision and as part of a team
• Sound decision-making abilities
• Routinely interacts with referring physicians, nurses, case managers, hospitals, discharge planners and manufacturer representatives.
• Ability to understand case manager/insurer/patient dynamic and effectively pull through business in complex referral situations.
• Must be extremely customer focused and portray a “can do” approach to problem solving.
• It is critical that this individual has the ability to handle sensitive situations and information and maintain appropriate professionalism and confidentiality at all times.
• Ability to juggle multiple tasks and projects simultaneously and rearrange priorities, as needed.
• Must employ excellent judgment and professionalism at all times.
Physical requirements
Vision, hearing, speech, movements requiring the use of wrists, hands and/or fingers. Must have the ability to view a computer screen for long periods and the ability to sit for extended periods. Must have the ability to work the hours and days required to complete the essential functions of the position, as scheduled. Must have the ability to lift and maneuver items of at least 20 lbs. Must have the ability to travel up to 50% of the time. Working condition include normal office setting.
Mental Demands
Learning, thinking, concentration and the ability to work under pressure, particularly during busy times. Must be able to pay close attention to detail and be able to work as a member of a team to ensure excellent customer service. Must have the ability to interact effectively with co-workers and customers, and exercise self-control and diplomacy in customer and employee relations’ situations. Must have the ability to exercise discretion as well as appropriate judgments when necessary. Must be proactive in finding solutions
Direct Reports
None
EEO/AAP Statement
FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc.) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status. FFF Enterprises promotes an equal employment opportunity workplace which includes reasonable accommodation consideration of otherwise qualified disabled.
Acknowledgement
The above statements are intended to describe the general nature and level of work being performed by the incumbent assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and/or skills required of all personnel so classified.
The undersigned employee acknowledges receipt of the Job Description for the employee’s position and understands the essential functions, responsibilities and qualifications of the position. Furthermore, the employee acknowledges that this Job Description does not include all of the essential functions of this position, and that these essential functions may change as deemed necessary by the manager.