The Wounded Warrior Project (WWP) Talk Manager manages the WWP Talk Program, a telephonic, short-term emotional support program, and oversees the work of the WWP Talk team as they provide short-term, goal-focused emotional support to wounded service members and their families to improve their resilience and psychological well-being.
DUTIES & RESPONSIBILITIES
Manage a team of WWP Talk staff members, mentoring them, developing their skills and abilities, and supporting them as they provide short-term, goal-focused telephonic emotional support to wounded service members and their families who are dealing with invisible injuries.
Oversee execution of initial and ongoing training for Talk program teammates.
Support WWP Talk Director with training content development, continually evaluating the Talk training program’s effectiveness, and recommending refinements and enhancements.
Ensure effective workload planning and work schedules that support organizational objectives and warrior expectations.
Monitor team performance. Collect and analyze relevant data and prepare statistical reports with performance metrics to demonstrate WWP Talk Program’s productivity, quality, and efficiency.
Promote a supportive working environment where employees are encouraged to proactively address issues and solve problems.
Establish effective working relationships and work collaboratively with WWP teammates.
Plan and manage the program services delivered to Talk program participants. Evaluate the WWP Talk program and identify continuous improvement opportunities. Maintain current knowledge of available, relevant technologies and best practices to enhance efficiencies.
Participate in strategic planning activities. Participate in developing and managing the department budget.
Other related duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES
High energy level. Self-starter; willing to take initiative.
Demonstrated success leading, coaching, and mentoring teams. Proven management skills that foster an open dialog with staff. Team-oriented and a desire to engage with others on day-to-day activities.
Working knowledge of military and veteran issues, e.g., brain injury, post-traumatic stress disorder (PTSD), and combat stress.
Demonstrated understanding of psychological and mental health issues.
Demonstrated working knowledge of program development and management.
Demonstrated understanding of relationship management and partnering. Demonstrated ability to develop and maintain professional relationships.
Strong written and verbal communication skills.
Exceptional interpersonal skills. Ability to interact effectively with diverse individuals and build effective working relationships. Demonstrated emotional intelligence. Ability to respond to sensitive matters with diplomacy and empathy.
Strong presentation skills. Confident communicator with demonstrated ability to present information effectively.
Strong organizational and time management skills. Effectively complete assignments and meet deadlines.
Demonstrated ability to establish credibility, be decisive, influence others, and influence change.
Demonstrated understanding of budget management.
Unequivocal commitment to the highest standards of personal and business ethics and conduct.
Mission-driven, guided by core values, and a pleasure to work with.
WORK ENVIRONMENT/PHYSICAL DEMANDS
General office environment; temperature controlled
Up to 25% travel
May require lifting/carrying items up to 20 pounds
Four years of experience working with and assisting military and veteran populations in support of their development and readjustment.
Three years of experience working with and providing support to wounded service members dealing with health issues and invisible injuries, e.g., brain injury, post-traumatic stress disorder, and combat stress.
Three years of staff management experience. Three years of experience successfully performing in a WWP programmatic position, or program development, or program management experience, may be substituted for three years of staff management experience.
Three years of mental health case management experience.
Three years of staff management experience.
Bachelor’s degree in social work, psychology, rehabilitation counseling, case management, or related mental health field. Equivalent combination of education, experience, training, or certification may be considered in lieu of degree.
CERTIFICATIONS & LICENSURE
Valid state-issued driver’s license.
About Wounded Warrior Project
Wounded Warrior Project (WWP) - Want more than just a job?
Great benefits. Competitive pay. We know these are some of the things people look for in a job.
But if you’re the kind of person who also cares about making an impact and serving our nation’s wounded warriors and their families, then you’re exactly the kind of person we’re looking for.
Change the life of someone who served their country, and join an organization that not only supports you, but empowers you to make that change a reality.
When you join the Wounded Warrior Project family, you’re committing to making a difference. We make a commitment to you too – helping you to find that spark, ignite your passion to serve, and embark on a career with meaning and purpose.
A mission that matters is just the beginning, so if you’re ready to get started, we’re ready for you.