Essential to the BBBS brand, the primary function of the Enrollment Specialist is to ensure that all families, volunteers, and BBBS team members are supported from the point of inquiry through match activation and maintenance. In this faceted role, the Enrollment Specialist can expect to deliver a high-level of customer service, focusing on volunteer options and child safety, that is to be demonstrated throughout the enrollment process and life of a match. This position requires the handling of sensitive and confidential information, thus the critical need for diplomacy and discretion. As an integral part of the service delivery model, the Enrollment Specialist will frequently collaborate with other internal departments and advocate for support from community partners.
· General office including clerical and receptionist duties, data entry, communicating basic agency information to clients, volunteers, and the general public.
o Field calls for staff including case managers
o Input case notes when necessary using Match Force
o Be familiar with overall organization so calls can be adequately answered
o Maintain match files and regularly stock enrollment paperwork/folders
· Assess volunteer “fit” to BBBS. Conduct volunteer enrollments, including: individual orientations, interviews, and completion of any other enrollment functions as assigned.
· Assess the necessity of home visits (program-dependent) and maintain a tickler file to assign Program staff with scheduling home assessments when appropriate to do so (two months from the date of match).
· Conduct client enrollments including parent/child interviews, child safety education and enrollment processes in rural pockets of the county and when inquiry volume increases. Assess and refer families for alternative or additional services as needed.
· Ensure a high-level of proficiency and skill in applying child safety and risk management knowledge, policies and procedures throughout all aspects of job function. Identify child safety issues for volunteers, children and their families.
· Review and follow-up on references as necessary to gain additional data to complete the assessment process.
· Identifyand eliminate any barriers interfering with the completion of the enrollment process.
· Review all enrollment information and assessments and make recommendations for participation in the program based on this information. Assess and apply factors contributing to successful match. Effectively align volunteer interests and qualifications with service options of agency. Consult with other service delivery staff and/or supervisor as appropriate.
· Provide comprehensive assessments and match support recommendations for volunteer and child participation in the program based upon assessments of each individual volunteer. Maintain accurate and timely records for each match according to standards while utilizing technology to report, synthesize and analyze data.
· Determine matches and facilitate pre-match and match meetings. Accommodate volunteer and family schedules.
· Liaise between program staff in satellite service areas to support enrollment/matching efforts and ensure timely and accurate record keeping.
· High degree of collaboration with other service delivery staff to ensure smooth transition among functions.
· Assist program staff with survey completion as it pertains to grant funding, measurable growth, and match impact.
· Assist in developing and implementing new program and training initiatives to expand the mentoring services or needs of the target community
· Aid in the ongoing improvement and diversification of service delivery to ensure our programs remain accessible, innovative, and up to date with the latest research.
· Assist in planning Site Based and Community program events when needed.
· Assist with fundraising efforts, database management, and community outreach. (may require occasional evening or weekend work
· Other duties as assigned
· Bachelor’s Degree highly preferred
· Must have access to a reliable automobile; valid driver’s license and automobile insurance.
· Excellent oral and written communication skills reflecting solid customer service both in-person, via the telephone; and high-level interviewing skills.
o Ability to interact with a diverse group of clientele in a culturally competent manner
o Comfortable speaking in front of a small cohort (i.e. program engagements, training, fundraising events, etc.)
· Exemplary organizational, interpersonal and communication abilities, including command of grammar, composition, and spelling—both short and long form.
· Maintain confidentiality throughout daily operations.
· Excellent time management and attention to detail.
· Proficient in Microsoft office, Google Drive, and Salesforce
· Ability to form and sustain appropriate child, adult volunteer-based relationships based on positive youth development and volunteer satisfaction
· Ability to effectively assess and execute the following relational support skills with a high level of discretion: guiding, supporting, confronting, advising and/or negotiating
· Ability to relate well in multicultural environments
· Ability to effectively collaborate with other volunteer match staff
Job Type: Full-time
Pay: $16.00 per hour
Must be bilingual in Spanish
Additional Salary Information: Per Hour
For more than 100 years, Big Brothers Big Sisters has operated under the belief that inherent in every child is the ability to succeed and thrive in life. As the nation’s largest donor- and volunteer-supported mentoring network, Big Brothers Big Sisters makes meaningful, monitored matches between adult volunteers (“Bigs”) and children (“Littles”), ages 6 through 18, in communities across the country. We develop positive relationships that have a direct and lasting effect on the lives of young people.