Staples Advantage works with businesses and institutions to develop customized programs with specialized pricing, dedicated account management, and a complete assortment of products and services to foster growth and solve business needs. The wide range of office products and services include Business Interiors by Staples, Staples Technology Solutions, Staples Facility Solutions, Staples Print Solutions and Staples Promotional Products.
In this role, reporting to the VP Management Operations, you will work with Staples Advantage business leaders to analyze, identify, and drive best-in-class sales processes leveraging the Salesforce.com ecosystem. You will lead sales strategy development and deployment, implement solutions with sales leaders, and enable stakeholders to identify bright spots, pain points and opportunities for improvement. This role is for a collaborative thought leader, driving sales transformation through process improvements that show quantifiable value.
What you will be doing:
Lead and direct on-going support of operations activities on Salesforce.com. Salesforce.com is at the heart of our sales and support processes, is an integral part of our go to market strategy and is a mission critical application
Be a trusted advisor to our Sales Leadership improving business processes and introducing new tools/technology to enable their success.
Transform sales processes in relevant areas including sales, operations, customer service, marketing, and customer experience
Drive sales process improvements including change management and adoption
Provide vision for sales strategy leveraging your influencing skills and knowledge of industry best practices
Translate sales strategy into implementation plans for a large and diverse sales team that includes field, inside and specialist category sellers
Manage a high performing team that executes technically on the vision and collaborates successfully with our business leaders and technology team
Manage complex projects and leverage technology and data to drive process improvements
What you bring to the table:
A strategic thinker who is skilled at looking across the business, connecting dots, seeing the bigger picture, and articulating customer benefit and value
Thrives in an innovative, collaborative environment and uses technology to guide process improvement and transformation
Analytical mindset that interprets trends, issues, and data to identify, develop and execute high impact sales programs and strategy
Creativity and vision to devise solutions, and effectively present these concepts to audiences with varying levels of experience/understanding
Influence stakeholders from a variety of different lines of business, demonstrating a high level of credibility as well as strong negotiation and facilitation skills
Ability to drive teamwork and urgency through exceptional leadership and communication skills
Basic Minimum Qualifications:
15+ years business experience in multiple sectors including technology, sales operations, sales management, sales enablement.
A minimum of 5 years of Salesforce platform experience or equivalent
Sales process transformation and overall change leadership experience in relevant areas including sales, enablement, customer service, marketing and customer experience
Experience in managing and driving collaboration between business and technology stakeholders
Comprehensive understanding of sales operations and enablement, both systems and processes
Salescloud, Service Cloud, Marketing automation experience
Relevant Salesforce Certifications a plus
Sales and sales management experience
Staples is The Worklife Fulfillment Company, helping businesses of all sizes be more productive, connected and inspired. With dedicated account teams, category professionals, innovative brands and a curated product assortment for business, Staples provides customized solutions to help organizations achieve their goals. Interested in joining the team? Check out our perks and benefits !
Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.
Internal Number: 1154292
As the Worklife Fulfillment Company, we help businesses of all sizes be more productive, connected and inspired – however and wherever they work. But how? It starts with our people.
Our people are the heart of our success. We are each other's inspiration and allies. We believe in collaboration, curiosity and continuous learning in all we think, create and do. Come be a part of a team that's leading the way in a new era of working and living.