| NATURE AND SCOPE: This position is a member of the NuFACTOR® Specialty Pharmacy Team. The role of the Field Account Manager is to generate positive revenue in the form of qualified new patient starts. PRINCIPAL ACCOUNTABILITIES: Promoting and selling NuFACTOR Specialty Pharmacy service offering to referring physicians, nurses, insurers, case managers, hospitals, clinics and discharge planners. Generate IVIG and hemophilia patient referrals for the purpose of generating positive revenues. Conducts sales presentations, as assigned. Manages SFDC information completely and on time. Effectively manages all internal and external communications. Maintain and enhance existing business relationships while identifying and developing new business opportunities for NuFACTOR® or FFF Enterprises, Inc. Act as a liaison between healthcare provider and NuFactor to improve, expedite, and facilitate patient safety and quality of care. Attends local, regional and national events and tradeshows, as assigned. Routinely collaborates with the FFF Representative in territory. Routinely gathers and disseminates new Industry intelligence to the team. Continuously strive to improve processes, service quality to internal and external customers. Comply with the policies and procedures stated in the Injury and Illness Prevention Program by always working in a safe manner and immediately reporting any injury, safety hazard, or program violation. Ensure conduct is consistent with all Compliance Program Policies and procedures when engaging in any activity on behalf of the Company. Immediately report any concerns or violations. Display dedication to the position responsibilities and achieve assigned goals and objectives. Other duties as assigned. DIMENSION: Sales, new patient referral business development and patient pull through in a geographic region in a company with annual sales of $1 Billion Dollars. SUPERVISORY RESPONSIBILITIES: None KNOWLEDGE, SKILLS AND ABILITIES: Excellent understanding of chronic health challenges such as Primary Immune Deficiency, Chronic Inflammatory Demyeliating Polyneuropathy and all other disease states treated with IG including Hemophilia. Excellent Communication skills. Ability to participate on and work as an integral member of a unique team. Ability to travel 25-40% of the time, usually overnight travel of 2-4 days travel occurrence per week. Routinely interacts with referring physicians, nurses, case managers, hospitals, discharge planners and manufacturer representatives. Ability to understand case manager/insurer/patient dynamic and effectively pull through business in complex referral situations. Must be extremely customer focused and portray a “can do” approach to problem solving. It is critical that this individual has the ability to handle sensitive situations and information and maintain appropriate professionalism and confidentiality at all times. Ability to juggle multiple tasks and projects simultaneously and rearrange priorities, as needed. Must employ excellent judgment and professionalism at all times. Understand and internalize the Company’s purpose; display loyalty to the Company and its organizational values. Work effectively with co-workers, internal and external customers and others by sharing ideas in a constructive and positive manner; listen to and objectively consider ideas and suggestions from others; keep commitments; keep others informed of work progress, timetables, and issues; address problems and issues constructively to find mutually acceptable and practical business solutions; address others by name, title, or other respectful identifier, and; respect the diversity of our work force in actions, words, and deeds. EDUCATION AND EXPERIENCE DESIRED: High School diploma or equivalent. Bachelors Degree preferred. Minimum five (5) years experience in relative health care industry including management, sales, clinic services, or customer service. Prefer three (3) to five (5) years experience in similar chronic disorders and hemophilia. Typical Office Environment: No unusual exposures Equipment Used: Operate office equipment Physical Requirements: While performing the duties of this position, the employee is required to regularly use hands to finger, handle or feel objects, tools, controls and equipment. The employee must be able to walk, sit and stand. The employee occasionally lifts up to 20 lbs. and occasionally kneels and bends. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions of this position. EEO/AAP Statement: FFF Enterprises is an EEO/AAP employer; all business decisions (employment, promotions, compensation, etc) are made without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, gender identity, or any other legally protected status.
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