Director/Senior Director, People and Operations

THE JOB
We are looking for a skillful people and operations leader to oversee our people-centered culture and operations. This pivotal role will ensure everyone on our team is engaged and high performing through strategic human resources and streamlined and efficient operations, including organizational development, talent acquisition and onboarding, employee learning and development, performance management, employee policies, IT infrastructure, facilities, and workplace norms and accommodations to optimize the work of employees. This role will work to continually develop a culture that reflects our commitment to racial equity and social justice, strong employee performance, and learning so employees feel a sense of belonging and can do their best work. This position will work closely with the management team and report to the CEO.

PRIMARY DUTIES AND RESPONSIBILITIES
Human Resources and Talent Management

• Work with management team to promote and steward an adaptive people-centered culture centered advancing racial equity and social justice, strong employee performance and engagement, and learning.
• Oversee ongoing performance management systems; train and coach supervisors in supervisory skills, including giving/receiving feedback, coaching, performance reviews and work planning.
• Lead all aspects of our people practice/human resources, including: 
  • Ensure all practices and processes reflect our values of diversity, equity, and inclusion.
  • Serve as point person for HR compliance and stay up to date on relevant employment laws.
  • Maintain and ensure consistent implementation of employee handbook, personnel files and HRIS.
  • Recruit and onboard new team members and manage exits.
  • Oversee and continually develop employee compensation packages. 
  • Serve as mediator in employee relations, as needed.  
  • Oversee and implement employee events, such as trainings, retreats, enterprise-wide staff meetings, and annual holiday gathering. 
  • Manage employee professional development; support employees with goal setting and development in their respective role.
• Oversee annual staff committees.
• Oversee PNW’s internal DEI committee and liaise between committee and management team.

Technology and Office Infrastructure 

• Oversee office infrastructure including both the physical and virtual workplace; ensure all employees have the hardware and software they need to work productively. 
• Partner with the operations manager to ensure maintenance and integrity of computer network and e-mail system, including outsourced IT support personnel.
• Oversee the purchase and maintenance of new and/or upgraded equipment and ensure vendors of capital equipment are efficient and meeting our needs.
• Ensure all operational systems and procedures are up-to-date and managed smoothly and professionally.
• Apply a DEI lens in the selection and retention of all vendors.  
• Oversee and negotiate the office lease and any leasehold improvements; optimize workspace layout and accommodations.  
• Supervise an operations manager. 

Special Projects 

• Provide support, if needed, with grant development, tracking and reporting.
• Oversee the PNW job board and ensure it is meeting revenue goals.
• Manage PNW’s current fiscal sponsorships and expand this line of business to new and relevant sponsorships.
• Serve as project manager for special initiatives, as needed.