The IT Change Management Analyst will be responsible for partnering with 1) IT project and portfolio teams to develop user communications and instructional content, including Pilot / Testing materials, related to technology projects, upgrades, or other IT efforts; and, 2) stakeholders across the broader firm to draft and publish content on the firm's intranet. Across all efforts, the analyst will advocate for the best user experience.
The individual should be able to quickly understand the desired business objectives of project teams and recommend the best change management approaches to accomplish those outcomes, all with the user experience in mind. Where necessary, the individual will develop change management plans, identify and understand Sidley use cases, and draft content for project-related messaging while collaborating with IT Project Teams, Quality Assurance, Learning & Development, the CIO, among others.
Work with the IT Change Management Manager and IT Communications Specialist to create and execute a change management plan for assigned projects, collaborating with leads of impacted functional areas to ensure appropriate messaging and communication channels.
Work with the project teams and business counterparts to understand and document the Sidley-specific use cases that should be incorporated into testing and training content and materials.
Manage overall project-related communications components, identifying cross-functional dependencies, key milestones, and critical paths while working with Project Managers and their teams to ensure schedules stay aligned with the overall IT initiative.
contribute to testing and quality assurance efforts, when necessary
INTRANET CONTENT MANAGEMENT
Manage and respond to requests for content updates from across the firm, while keeping in mind Sidley's content guidelines and any competing priorities
Partner with all other Sidley departments (e.g. Human Resources, Marketing, Accounting, Knowledge Management, etc.) to support their content management and content creation on the firm intranet
Support IT and other Sidley departments in communicating key messages via the intranet and other IT-supported platforms
Escalate concerns or issues
Effectively set realistic expectations and deadlines to meet
Own, assess, and improve the existing IT communications processes
Determine appropriate communication media for IT messages, and recommend new options, when appropriate
Identify new ways for the IT organization to engage our firm personnel and increase technology adoption
Analyze available communications metrics to recommend improvements for the firm's intranet, IT project-related communications, and maintenance communication
To perform this job successfully, an individual must be able to perform the Duties and Responsibilities (Duties) above satisfactorily and meet the requirements below. The requirements listed below are representative of the minimum knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job. If you need such an accommodation, please email email@example.com (current employees should contact Human Resources).
Education and/or Experience:
Bachelor's degree in Business, a technical field, or social sciences, or equivalent experience
A minimum of 2 years of experience in working with end user IT communications, and/or corporate communications
Experience with information technology projects, technology communications strategy, use case development
Demonstrated ability to balance business and user benefit with implementation complexity
Experience working with various teams to identify communications needs to develop and execute communications plans
Content management system (preferred: SiteCore) and web-based writing experience
Other Skills and Abilities:
The following will also be required of the successful candidate:
Able to manage multiple projects with competing deadlines and priorities
Strong organizational skills
Strong attention to detail
Critical Thinking / ability to connect details to the bigger picture
Strong interpersonal communication skills
Strong analytical and problem solving skills
Able to work harmoniously and effectively with others
Able to preserve confidentiality and exercise discretion
Able to work under pressure
Sidley Austin LLP is an Equal Opportunity/Affirmative Action Employer.