The Senior Director, Omni-Channel Digital Growth Strategy will lead a team responsible for the development and execution of our omnichannel vision and priorities. The primary objective of this team is three-fold: partner with cross-functional stakeholders and senior leaders to define and build an omni consumer growth vision and corresponding omni-channel experiences that reinforce our Enterprise purpose; ensure CVS Health is leading healthcare innovation, by providing consumers seamless access to unique services and products; and lastly ensuring that the proposition drives growth and improved health outcomes.
Effectively, the Senior Director will work with the leaders of the Retail team and Enterprise Team as they develop and implement initiatives that will each have a profound impact on the future direction and performance of the company overall.
Primary Roles and Responsibilities Include:
Develop and Lead High Performing Teams: Build and lead a diverse team of both direct reports as well as cross-functional partners including Strategy, IT, Health Services, Supply Chain to deliver on the consumer omnichannel goals and vision.
Apply Customer Mindset: Help shape overall consumer engagement in partnership with Marketing, Merchandising, Store Operations, and others to drive adoption and accelerate growth as we define and roll-out new concepts.
Think Strategically: Identify strategic omni-channel priorities for CVS Health and work towards cracking the case. Work closely with CVS business leaders to identify key strategic questions, scope analysis, assign resources, manage execution and deliver results. You will establish well-supported solutions with specific recommendations that will enable the executive management team to make critical go/no go decisions. Oversee the evaluation of build versus partner options for experiences and lead implementation of resulting plans.
Perform and Lead Quantitative Analysis: Scope and plan any and all financial and quantitative analyses that will yield critical answers to the questions at hand related to the development of omni-channel tools and experiences as well as delivering the broader omni-channel goals for the organization. Understand the required data sets to complete the analyses and procure them accordingly. Manage the delivery of timely, zero-defect analyses, and serve as a "Player/Coach" in this role.
Use Critical Communication Skills & Business Reporting: Communicate effectively, both verbally and on paper, at the most senior levels of the organization. Lead the development of major presentations for senior executives. Use PowerPoint and other tools to create impactful, concise, and defect free slide loops.
Comprehensive health, dental and vision insurance
PTO and family leave
10+ years of Strategy and/or Digital experience in Healthcare, Consumer, or Retail industries
5+ years in Management leading teams
The ideal candidate will be analytical and possess exceptional planning and time management skills; have excellent communication and collaboration skills to foster strong working relationships; and be comfortable solving complex problems.
Management consulting with expertise in strategy.
Be highly organized and possess exceptional planning and time management skills. Communicate in a way that quickly builds trust and respect. Collaborate across boundaries to form strong partnerships and teams. Be inspired by solving complex problems and thinking strategically. Be a high-energy professional. Be comfortable on his/her feet making presentations.
Additionally, be comfortable solving ambiguous and complex problems and have strong financial and analytical acumen.
Bachelor's Degree (required)
MBA (preferred) from premier school
Additional Salary Information: TBD based on experience
Internal Number: 1474029BR
Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.
At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country’s health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19
We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to... attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.
CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.
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