Client Support Associate

S&P Global Market Intelligence

The Role: Client Support Associate

The Team: As a member of the Client Services team, you will serve as a product generalist for the Capital IQ/Market Intelligence Platform. Working on a team is essential in this role, as this is a truly global team. Additionally, you will work with different teams inside the organization across many functional areas including Sales, Technology, Product Management, Content & Industry Research, etc.

The Impact: As the front lines of the organization, your regular day requires you to answer client queries while showcasing your vast knowledge of our tools, data and the industries we cover. You’ll help accelerate the quality and timeliness of the data, improve operational efficiency to reduce error rates, and improve support survey sores to help maintain retention rates of our clients to drive revenue increases.

What’s in it for you:

• This role offers emerging professionals an opportunity to be part of a rapidly growing company with an unmatched corporate culture with results-focused meritocracy. You’ll be valued and rewarded for extraordinary performance.
• You’ll sharpen your professional and social skills while interacting with market leaders and decision-makers across the Financial Services industry
• Develop your industry knowledge by working with our diverse client base at various financial institutions, government organizations, and universities across the globe.

• Prepare yourself for a successful career in sales, relationship management, or product at S&P Global

Responsibilities: As an integral part of the business, you are expected to make an impact right from the beginning by providing the highest level of data, functionality and product support to S&P Global clients.

• Provide exceptional customer service to clients, distributors and internal SPGMI staff via phone, email, and web chats in the areas of industry, content and product consulting
• Support a client base of firms across the Investment Banking, Private Equity, Investment Management, Financial Corporate, and Non-Financial Corporate segments which account for over $1.3 billion in annual revenue for S&P Global
• Positively impact client perception of the Market Intelligence division while handling approximately 200 client cases each month
• Successfully complete required certifications, evaluations, and 1-2 months of classroom style training covering a comprehensive curriculum focusing on a variety of areas including Capital Markets, Financial Accounting, CIQ/MI Platform, CIQ/MI Excel Plug-in, etc.
• Conduct product demos for clients after successfully passing a demo certifications

What We’re Looking For:

Basic Qualifications:

• An undergraduate degree is required. Finance, Accounting, Economics, or other related fields are preferred.
• Excellent written and verbal communication skills
• Strong attention to detail and the ability to multitask effectively
• Team-player mentality with strong collaboration skills
• Flexible to changes in a rapidly evolving environment

Preferred Qualifications:

• Interest in a career path within client support, relationship management, or sales
• Customer facing working experience
• An ability to pursue problems, time manage, and organize

Click the link to apply to this role: http://adtrk.tw/tp/rj6-b4AZm-e_K

S&P Global Market Intelligence

At S&P Global Market Intelligence, we know that not all information is important—some of it is vital. Accurate, deep and insightful. We integrate financial and industry data, research and news into tools that help track performance, generate alpha, identify investment ideas, understand competitive and industry dynamics, perform valuation and assess credit risk. Investment professionals, government agencies, corporations and universities globally can gain the intelligence essential to making business and financial decisions with conviction.

S&P Global Market Intelligence is a division of S&P Global (NYSE: SPGI), which provides essential intelligence for individuals, companies and governments to make decisions with confidence. For more information, visit www.spglobal.com/marketintelligence.

S&P Global is an equal opportunity employer committed to making all employment decisions without regard to race/ethnicity, gender, pregnancy, gender identity or expression, color, creed, religion, national origin, age, disability, marital status (including domestic partnerships and civil unions), sexual orientation, military veteran status, unemployment status, or any other basis prohibited by federal, state or local law.  Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. 

The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law.