The Adalberto Martinez American Family Insurance agency in Kennewick, Washington, is seeking a motivated and dynamic customer service representative to join their team!
As a customer service representative, you will provide excellent customer service for potential and existing customers. You will be responsible for answering insurance-related questions and discussing product offerings with customers to help meet their unique needs. You'll coordinate prospecting through direct mail and personal insurance reviews, entering leads, pulling motor vehicle and claims reports, entering new applications, and submitting changes on existing policies.
Customer service representative candidates must have the ability to provide superb customer service, multitask, troubleshoot, and work both independently and as part of a team. The customer service representative will work in a busy yet exciting and fun office environment.
High school diploma or equivalent
Prior customer service experience in a professional business setting
Effective communication skills – via phone, email, or in-person
Experience with PC software applications Microsoft Office Suite, Internet Explorer, etc.
Solid knowledge and understanding of basic mathematical skills
Property and Casualty insurance licensing is preferred prior to starting and is required after beginning employment
Life and Health insurance licensing is preferred
A valid driver's license
This position offers:
The position will work Monday through Friday from 9:00 AM to 5:00 PM.
The customer service representative will receive a competitive compensation package.
The customer service representative is a staff member working for the agency owner and is not an employee of American Family Insurance.
About American Family Insurance
At American Family Insurance, we know how hard our customers and employees work to achieve their dreams. That's why, for over 90 years, we have made it our mission to protect those dreams. It's all part of who we are and who we’ll always be… innovative, caring, agile, trustworthy, transparent and passionate. We are a strong, forward-looking company and a proven leader in our industry. And if you are looking to make a difference, we are looking for you.