The purpose of this position is to act as primary support to the Advance Sales Box Office Treasurer, supervising ticketing operations for that area with the dual goals of providing a high level of customer service and maintaining accuracy and efficiency.
Duties and Responsibilities:
Supervise and provide guidance to ticket sellers in Advance Sales Box Office, and oversee the completion of related departmental tasks.
Provide outstanding customer service to both internal and external customers, and ensure equally high quality customer service from ticket sellers; maintain positive attitude and team spirit within the department while keeping the environment professional.
Assist with daily reconciliation of all orders processed through Advance Sales Box Office.
Work closely with the Subscriptions Department to meet ticket mailing deadlines; assist with the printing, stuffing, and mailing of all subscription tickets; facilitate patron ticket exchanges and communications via phone, email, fax, and mail; process Circles Office seating requests for high level donors; assist with supervision of contacting patrons for cancelled or changed performances.
Check all aspects of event setup for non-ticketed events in the ticketing system (e.g. Education performances and Millennium Stage).
Perform all duties of the Advance Sales Box Office Treasurer on an as-needed basis.
Minimum Skills and/or Knowledge Required
At least 3 years of box office/sales/customer service experience, including at least 1 year of experience supervising and training.
Proven strong customer service orientation and a professional demeanor when dealing with the public and with colleagues; problem-solving skills, diplomacy, and tact, and ability to work well under pressure.
Proven leadership skills.
Written and verbal communication skills and strong basic math skills; proven accuracy and attention to detail.
Knowledge of computer ticketing systems; interest in and knowledge of the performing arts.
Monday-Friday 10:00 a.m. – 6:00 p.m.
The John F. Kennedy Center for the Performing Arts is a world premier performing arts organization and our nation’s cultural center. Diversity is a critical component of our mission, vision, and values. Our staff exhibits a wide variety of perspectives and experiences which enable us to foster and strengthen an environment of diversity and inclusion.
About The John F. Kennedy Center for the Performing Arts
The Kennedy Center, located on the banks of the Potomac River near the Lincoln Memorial in Washington, D.C., opened to the public in September 1971. But its roots date back to 1958, when President Dwight D. Eisenhower signed bipartisan legislation creating a National Cultural Center. To honor Eisenhower's vision for such a facility, one of the Kennedy Center's theaters is named for him. The National Cultural Center Act included four basic components: it authorized the Center's construction, spelled out an artistic mandate to present a wide variety of both classical and contemporary performances, specified an educational mission for the Center, and stated that the Center was to be an independent facility, self-sustaining and privately funded.