The Sales Manager is responsible for effectively soliciting and becoming familiar with all accounts in his/her market segments/SMERF Market. He/she is also responsible for prospecting and closing on assigned accounts/territory to positively impact hotel revenues.
Education & Experience:
College course work in related field helpful.
Two years of experience in hotel sales.
High School diploma or equivalent required.
Must have a valid driver’s license in the applicable state.
Flexible and long hours sometimes required.
Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must be able to multi task.
Must be able to work well in stressful, high-pressure situations.
Must maintain composure and objectivity under pressure.
Must be able to show initiative in job performance, including anticipating what needs to be done before it becomes a necessity.
Must routinely meet deadlines.
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests.
Must be able to work with and understand financial information and data, and basic arithmetic functions.
Duties & Functions
Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with standards, as required by scheduling which will vary according to the needs of the hotel.
Maintain a high standard of personal appearance and grooming, which includes wearing the proper uniform and name tag when working.
Comply at all times with standards and regulations to encourage safe and efficient hotel operations.
Maintain a warm and friendly demeanor at all times.
Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Ensure implementation of all policies and Code of Conduct as specified in the Associate Handbook.
Initiate and follow up on leads.
Develop a full working knowledge of the operations of the San Luis Resort, including Food and Beverage, Guest Services and Reservations.
Develop a complete knowledge of company sales policies, and ensure knowledge of and adherence to those policies by the sales team.
Meet or exceed set goals.
Operate Sales Department within established sales expense budget.
Invite clients to the hotel for entertainment, lunches, tours and site inspections.
Assist in implementing special promotions relating to direct sales segments.
Assist in the preparation of required reports in a timely manner.
Be familiar with all sales policies and selling techniques with an emphasis on maximizing occupancy and average daily rate.
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the property.
Use your property’s computerized sales management system to manager the hotel’s business, including (but not limited to) generating reports, entering business, blocking space and building accounts.
Meet and greet onsite contacts.
Abide by Prime Selling Time (PST).
Develop networking opportunities through active participation in community and professional associations, activities and events.
Review meeting planner evaluations with the Director of Sales to ensure that issues receive follow-up.
Attend meetings/training as required by management.
Perform other duties as requested from management.
About San Luis Resort
The San Luis Resort is a luxurious Galveston Texas Resort, Spa & Beachfront Resort. The San Luis, a 30-acre property, is the recipient of the AAA Four Diamond Award since 2000. Also included on the resort is the AAA Four Diamond Galveston Island Hilton and the Galveston Island Holiday Inn.