2 openings - Brisbane, Australia / Cape Town, South Africa
Full time / Contractor - 40 hours per week - For initial training, hours may vary.
10:00am - 6:30 pm (Australian Eastern Standard Time or GMT+10).
10:00am - 6:30 pm (Australian Eastern Standard Time or GMT+1).
Help sell amazing cycling holidays in Europe
Quickly and effectively respond to customer emails, phone calls, and live chats
Create, promote, and maintain positive client perception of our company and products
Assist and educate new clients throughout the purchasing process with enthusiasm and authenticity
Identify and provide solutions and options to complex client needs
Manage and edit website content when required
Timely and accurate input/update data in CRM Systems
Help with invoicing, address post-travel feedback, create travel documents, provide marketing insights, and be a generalist
Must be based in Australia (Australian Eastern Standard Time)
Excellent written and verbal communication skills - English
Able to work remotely
Proven work ethic and commitment to integrity
Interest in learning and growing in the technology/travel industry
Willing to travel (annual working vacation for product development)
Dedicated team player
A passion for an active lifestyle
Flexibility and ability to adapt to a rapidly changing environment
Experience using Salesforce (major plus but not required)
We love our story...
We were founded in 1999 and are still family-owned and operated. From our humble beginnings in a spare bedroom of the family home, Tripsite has expanded and grown, offering increasingly more bike tour destinations year after year. The team has grown as well, from one to two and now more, but always with an emphasis on our core values and focus on personal and committed customer service.
"Our goal is to provide an opportunity for every traveler to explore the world and enjoy the journey, one pedal stroke at a time!"
Your cycling adventure should be rewarding, from your very first contact with us until it is is just a wonderful memory. To accomplish this, we personally evaluate every tour. By building strong and lasting relationships with local partners, we are able to showcase the cultures and areas they call home. They design the itineraries, we bring them to you!
We want everyone, from the young to the old, from the foodies to the thrill-seekers, to be able to find the perfect tour.