Join a diverse team at thinQ near PNC Arena in Raleigh! We're looking for a Sales Account Manager to serve as the owner of the post-sales relationship with our most valued customers.
This is a strategic and highly visible role within the company and will focus on three key areas: revenue protection, revenue acceleration, and advisory to our key clients on how to gain maximum benefit from their partnership with thinQ.
In this role, you will work closely with the Sales and Product teams, acting as the internal voice of the customer. Headquartered in Raleigh, thinQ fuses the skill, industry experience, and vision that is pioneering the communications platform as a service (CPaaS) industry.
With double-digit revenue growth, a diverse team of men and women all working towards common goals, thinQ is one of the Best Places to Work in Triangle Business Journal.
WHAT YOU’LL DO
Own onboarding, adoption, potential expansion, and advocacy across a portfolio of customers
Develop strong customer relationships and act as a trusted advisor
Coach customers on how to optimally manage their network using thinQ’s software
Proactively identify at-risk customers and collaborate internally to develop and execute retention plans
Develop a comprehensive understanding of typical business challenges faced by customers to effectively communicate how thinQ’s product suite can address their needs
Partner cross-functionally with Support, Sales, Marketing, and Product teams to inform decisions that drive revenue, customer loyalty, and product innovation
WHAT WE LOOK FOR
2+ years of direct account management or customer success experience in software, SaaS, or telecommunications (voice)
Proven track record of success with a verifiable history of exceeding sales and/or customer satisfaction goals
Experience and comfort with a technical product
Sales acumen and a customer-centric mentality
Strong problem-solving and analytical skills with the ability to quickly diagnose root cause issues
Excellent collaborator; seeks perspectives from others internally to formulate solutions
Experience and comfort in interacting with and influencing C-level executives
Strong communication skills – written and verbal – with an understanding of situational best practices
Experience with VoIP technology and terminology
BS or equivalent education and relevant experience
Be part of a growing company: double-digit year-over-year growth
Receive intensive training to maximize your potential: experienced, hands-on management who wants to develop you into a successful AE
Substantial potential for career growth
Product with significant, clear value: product provides clear ROI for its customers, which helps significantly during the sales cycle
Additional Salary Information: THINQER BENEFITS & PERKS
100% paid medical for employees
401K with company match, fully-vested upon enrollment
Medical & dependent care FSA
PTO + 10 paid company holidays
Paid parental leave for both adoptive and birthing parents
Employee referral bonus program
First Friday’s catered lunch
Third Wednesday’s birthday & work anniversary recognition
Friday afternoon happy hours
Company-wide volunteer days
Quarterly company socials
Annual holiday party
Internal Number: AM01
Headquartered in Raleigh, thinQ fuses the skill, industry experience, and vision that is pioneering the CPaaS (Communications Platform as a Service) industry. With double-digit revenue growth, thinQ was rated as one of the Best Places to Work by the Triangle Business Journal. If you want to help shape the future of this fast-growing business and join one of the area’s best places to work, join us now!