Supervisor: Associate Vice President, Public Relations
Department/Client Team: Multi-client
FLSA Status: Non - Exempt
For consideration, e-mail your cover letter, resume and salary requirements (absolutely required) to the listed email address. MCI USA is an Equal Opportunity Employer. All candidates must be eligible to work in the United States for any employer without sponsorship.
The Digital Communications Specialist is responsible for writing, editing, proofreading, distributing, and tracking regular digital / social media content produced by MCI USA on behalf of its clients. Duties include creating and sharing content on a variety of platforms to raise brand awareness, and ensuring member/customer engagement, brand consistency, and a positive customer experience.
Individual must possess stellar written skills, be highly organized, and be efficient and effective in a fast-paced multi-platform environment on a variety of projects. Additional requirements include writing and/or editing experience; knowledge of digital delivery and social media platforms; rigorous attention to detail; the ability to work autonomously; outstanding organizational, communication, and collaborative skills; and a proven sense of initiative and ownership.
Draft, edit, and proof MCI USA client print and electronic communications, with an emphasis on social media posts and promotional emails.
Execute digital outreach on multiple social media platforms, particularly LinkedIn, Facebook, Twitter, Instagram, Higher Logic and others
Manage social media for multiple clients, including drafting and posting messages and developing basic social media graphics
Monitor client social media accounts
Initiate online discussions and monitor online communities
Motivate community members to engage and share organization’s content and social media
Manage paid advertising on Facebook, LinkedIn and Google AdWords
Perform research, including topical search, trending topics, influencers and breaking news to support client missions
Cross-train with key clients on web and social platforms to ensure posting of emergent content as needed.
Other duties as assigned.
The Digital Communications Specialist has no direct financial supervisory responsibility or authority, but does have fiscal duties related to soliciting and receiving bids, processing invoices, and operating within established budgetary parameters.
Complete MCI USA timesheets
Serve on appropriate MCI USA Matrix Management Teams; and
Function as a MCI USA Team Member in accordance with MCI USA’s corporate vision and guiding principles.
Excellent communication skills (written and verbal), technical skills, creativity, and analytical abilities
Experience with a brand or organization’s social media platform, such as Facebook, Twitter, Instagram, LinkedIn, and others
Attention to detail / strong editing and proofreading skills
Experience with paid social campaigns
Interest in working on a variety of accounts
Staying current on social media platform changes and skill sets
Self-motivated and able to meet deadlines
Educational & Technical Requirements:
A Bachelor’s Degree is required, along with a minimum of 2-3 years of professional experience.
Content management systems and community platform experience such as WordPress and Higher Logic is a plus.
About MCI USA
MCI USA’s Association Management & Consulting business unit (formerly Coulter) is one of fewer than 10 companies worldwide that earned dual Charter Accreditation from the Association Management Company Institute (AMCi), and the American Society of Association Executives.
For more than 25 years we have accepted the challenge of transforming its high-profile national and international nonprofit clients from good to great.
From increasing membership, conference attendees and sponsorship revenues to driving digital innovation or simply finding answers to an operational challenge, our experts can help you meet key long- and short-term objectives.
We tailor our solutions to your specific challenges and opportunities, researching new market opportunities and designing business and product strategies to help you gain entry into new markets and grow sustainably.
Partnering with offices in 60+ cities around the globe, our association teams are constantly identifying, developing and sharing solutions to help you tackle the global trends affecting associations.
Our research helps you to stay ahead of the game, ensuring that your value proposition is unique, meets the concrete needs of current and potential members and advances your association's mission.