| Purpose
The Associate Director, Field Reimbursement will oversee, coach and develop all Field Reimbursement Managers (FRM). Lead the Field Reimbursement team which is meant to create awareness with Health Care Professionals (HCPs) and their staff about the NordiCare® patient support program and to respond appropriately to HCPs and their staff about questions regarding coverage, reimbursement and patient access issues for Norditropin®. The Field Reimbursement team does not promote Norditropin®, nor otherwise seek to influence prescribing decisions.
Relationships
Reporting to the Sr. Director, Growth Disorders Marketing, the Associate Director, Field Reimbursement will oversee patient access initiatives at the physician practice level to facilitate appropriate patient access to Norditropin®. The Associate Director, Field Reimbursement may collaborate appropriately with other NNI field-based personnel, such as Field-Based Sales and Market Access teams, to facilitate appropriate Norditropin® patient access. This may include sharing high-level updates on Norditropin® coverage and reimbursement trends/payer policies and requirements, but the Associate Director may not discuss any specific patient case nor detailed office issues with any such NNI personnel. The successful candidate will build and maintain positive and appropriate relationships with internal NNI colleagues and HCP offices to facilitate Norditropin® access. The Associate Director, Field Reimbursement will collaborate with the NNI Patient Support Program (PSP) department and vendor who administers the NordiCare® patient support program. Regular contact is expected with HCP-office designated NordiCare® case management and supervisor staff to resolve patient access issues for Norditropin®.
Essential Functions
Direct and develop Field Reimbursement team (FRMs) to facilitate appropriate patient access and support HCP processes for timely patient care and access. Reads, monitors and analyzes data to identify patient access support program requirements, potential trends and execution issues and proactively communicates knowledge to appropriate NNI personnel and takes appropriate action to facilitate appropriate enhancements, changes and operational efficiencies. Conduct regularly scheduled patient support vendor site visits as needed. Work across Market Access, Marketing, Sales teams and NordiCare® to assist with any identified potential program-level escalations. Work in conjunction with finance, legal, regulatory and compliance personnel across relevant program details. Work closely with NordiCare® to facilitate complete, accurate and timely benefits investigation and provide prior authorization and appeals support, as requested. Facilitate the sharing of best practices across Field Reimbursement Team. Demonstrate outstanding communication and account management skills and knowledge of Norditropin® and NordiCare®. Understand and communicate internally key long and short-range changes in the coverage and reimbursement policies under Medicare, Medicaid, commercial payers and plans that may impact Norditropin® Continual management and development the Field Reimbursement Team budget and other business unit planning requirements. Manage other projects as directed |
