Health Unit Coordinator & Receptionist (Part Time)
Universal Health Services, Inc.
September 2, 2018
NORTHSTAR ADULT ACUTE HOSPITAL
JOB DESCRIPTION:Â Â The Health Unit Coordinator/Front Desk Coordinator is responsible for delivering quality direct patient care under appropriate clinical supervision of a registered nurse and facilitating the flow of the organizations information and to provide a positive, responsive environment for receiving internal and external customers via telephone and face-to-face.Â
Â RESPONSIBLITIES:Â Â Â Â Â
Supports safe patient medication administration prescribed by physician (ie. decreasing overall distractions for nursing while medications are being administered.If an LPN, he/she will need to pass medications per policy).
Assists the dietary staff in identifying patients on special diets and assuring patientsâ€™ compliance with dietary orders.
Carries out general MHS duties and assists nursing with admissions, escorts, transfers, and discharges.
Is responsible for patient observation per policy.
Facilitates and Co-facilitates therapeutic group activities and ensures that patients regularly attend and participate in program activities.
Ensures documentation is detailed, concise, clear, and completed in a timely manner.
Maintains a safe, orderly, and therapeutic physical environment.
Attends mandatory staff meetings.
Obtains vital signs and reports finding to registered nurse.
Performs chart audits and chart reviews.
Assures unit communication processes are accurate and support patient safety (bedsheets, shift to shift, nursing pass along, communication logs, etcâ€¦)
Communicate changes in patientâ€™s condition to the Registered Nurse.
Manages consults: scheduling appointments in a timely manner, assuring packets are made and personal belongings ready to go for each consult well before the consult time, and that the steps to assure follow up appointments are made, if any, upon the return of each patient from a consult.
Performs tasks related to the supervision of the nurseâ€™s station:
Welcoming and screening visitors and belongings
Ensures safety and confidentiality by monitoring movement of patients (restricting patient access to the nurseâ€™s station and remotely controlling unit door locks)
Answering the phone and responding to caller requests
Responding to patient requests
Discernment of phone calls (ie notify RN within 5 minutes regarding critical lab value call from lab)
Preparation for and support of admissions and discharges (managing patient belongings, vital signs, patient searches, putting charts together/ breaking charts down, stickering admission paperwork. (If an LPN: processing and noting orders, completing MARS) Â
Answers and responds to incoming telephone calls promptly and in a pleasant, courteous, and clear manner.
Carefully screens calls before transferring them to the units and always requests patientâ€™s confidentiality number before transferring.
Uses pages appropriately over the intercom system, speaking clearly and in a moderate tone; limits pages to emergencies, caller requests, or authorized announcements.
Screens all visitors before allowing them to proceed past the hospital lobby, making sure all visitors check in and out.
Supports the hospitalâ€™s safety and security programs and complies with policies and procedures.