dormakaba USA Inc., is hiring a Customer Service/Detailer in our Phoenix, AZ location. The Customer Service/Detailer works in a fast-paced environment receiving purchase orders from customers, processing them with accuracy, and delivering them to the engineering department in a timely manner. This position also receives inbound customer service calls relating to current purchase orders, lead times, and technical support. Strong computer skills and the ability to pay close attention to detail are imperative. This position may include all or a portion of the below listed duties and responsibilities and is subject to change.
ESSENTIAL DUTIES & RESPONSIBILITIES
Provide excellent customer service and technical support
Process customer purchase orders
Input orders using company software program
Double check orders to ensure accuracy
Coordinate hollow metal orders with possible hardware and wood door orders
Work closely with the in house engineering department to answer technical questions and assist with templates
Investigate requests for product replacement; process replacement orders and credit requests
Ability to respond effectively to time sensitive inquiries, both internal and external
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A can-do attitude with excellent customer service and computer skills
Ability to negotiate and resolve customer questions
Must work well as a member of the team or on an individual basis.
EDUCATION and/or EXPERIENCE
Technical knowledge of hollow metal doors, frames, hardware and wood doors is preferred
Outstanding written and verbal communication
Ability to read, analyze, and interpret complex documents
Basic mathematical skills
May require some advanced math calculations
Ability to interpret a variety of instructions furnished in written, oral, or schedule form
CERTIFICATES, LICENSES, REGISTRATIONS
Must be able to sit for long periods of time
Repetitive hand movement due to typing/order entry
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Inside controlled temperature environment
Additional Salary Information: Benefits/401k
Internal Number: P00018312 - PAZ.1
About dormakaba USA Inc.
dormakaba is one of the top three companies for access control and security solutions in the global market. We provide everything you need for secure access to buildings and rooms, with over 150 years’ experience and millions of products installed worldwide. We offer a comprehensive portfolio of products, solutions, and services for everything related to doors and secure access for hotels, healthcare, education, shops, lodging, entertainment facilities, sports centers, airports, at home or in the office.