Do you have a passion for making a difference in people’s lives? In their health? Do you believe today’s healthcare brands can do better? If you answered yes to any of these questions, you could be a great fit to become the next Franklin Street account manager. We are making healthcare better, one client at a time and we’re building a team to do just that. The account manager is a mission-critical member of that team.
The primary roles of a Franklin Street Account Manager are: to help move Client projects forward internally, provide on-the-ground support to the Account Planners and Operations team, and to gather and sort necessary documentation for project initiations and wrap-up reports.
The Account Manager will shadow the Account Planners in various day-to-day activities, learning and growing in their knowledge of the Client relationship until the appropriate time to assume more Client-facing responsibility.
Reports To: Account Planning Team
Moving Client Projects Forward
Contributes to workload management in cooperation with Franklin Street’s Operations team.
Prepares “work orders” to instruct internal team, where appropriate.
Reviews Franklin Street’s agency “traffic sheet” ahead of biweekly meetings, and works with the Operations team to resolve discrepancies and roadblocks.
Works with Account Planner, Creative Lead, and Operations team to keep client deliverables moving forward on schedule.
Supporting Account Planners
Records and distributes notes during regularly scheduled Client calls to internal team.
Handles scheduling of Client facing calls, meetings and presentations, where appropriate.
Reviews Account Planner’s work for clarity and consistency, where appropriate.
Brings either resolution or options to Account Planner’s attention where project roadblocks or challenges are concerned.
Gathers necessary information needed by team members including creative, account planners, and operations in order to maintain workflow and schedules
Gathering & Sorting Project Documentation
Coordinates with media partners to understand ad specifications and ensure Franklin Street has all necessary information.
Maintains documentation of historical, reference, and strategic Client assets on the Franklin Street server.
Delivers status documents and other supporting materials ahead of regularly scheduled calls.
Manages Client out of office documentation on Franklin Street calendars.
Keeps Account Planner copied on all Client facing communications.
After 60 days: stands in as needed to lead status calls.
About Franklin Street Marketing
Franklin Street is a health care brand and marketing consultancy.