Associate Director of Ticketing Services and Technologies
Celebrity Series of Boston, Inc.
July 5, 2018
Dependent upon experience
Full Time - Experienced
4 Year Degree
Reporting to the Director of Marketing and Communications, this person acts as an integral member of the organization by providing leadership and expertise in the customer service and the database and online sales technologies of ticketing operations.
Tessitura CRM Management and Administration
Direct the building and administration of events in Tessitura including seating charts, price tables, holds/kills, discounts, etc.
Maintain emergency processing plan for real time system failures
Manage and fine tune Tessitura Network Express Web ticketing functionality
Serve as primary contact with Tessitura RAMP hosting team
Manage/co-manage the planning and implementation of pricing and scaling structures for subscription, single ticket sales and special offers
Data Standards and Tracking
Develops standards and management of data hygiene for CRM database
Manage all ticketing data uploads from venue consignments
Oversee financial reconciliation for all box office transactions, preparing box office statements and event reconciliation reports; verify the end-of-run summary of receipts
Support the marketing team with input and tracking of sales data
Venue Relationships and Ticketing Services Leadership
Develop and implement strategies for balancing consignment inventory
Recommend, implement and continually improve customer service policies and procedures
Resolve ticketing issues and respond to customer inquiries with empathy and authority
Implement and manage ticket scanning technology and interface with venues
Provide leadership and supervision for staff selling single, subscription and group tickets
Represent the Celebrity Series at events, assisting patrons, venue staff and Celebrity Series staff to ensure a positive experience for everyone
5 years of experience in customer service
4 years of technical experience with Tessitura or similar ticketing/CRM system
3 years of management or supervisory experience in ticketing or a closely related role
Strong customer service ethic; professional, pleasant, empathetic demeanor
Excellent telephone skills, email and MS Office abilities
Knowledge of performing arts genres highly desirable
Position requires frequent weekend and evening hours and work schedule varies from week to week
About Celebrity Series of Boston, Inc.
Celebrity Series of Boston was founded in 1938 by pianist and impresario Aaron Richmond. The
Celebrity Series has been bringing the very best performers–from orchestras and chamber
ensembles, vocal and piano music, to dance companies, jazz, and more–to Boston’s major
concert halls for 80 years. The Celebrity Series of Boston believes in the power of excellence
and innovation in the performing arts to enrich life experiences, transform lives and build better
communities. Through its education initiatives, the Celebrity Series seeks to build a community
of Greater Boston where the performing arts are a valued, lifelong, shared experience.