DAHLIN is a diverse architecture and planning firm practice of 100+ multi-cultural professionals with offices in California and Washington. We offer more than 40 years of experience building communities where we live and work, with design solutions that are innovative, real and achievable, driven by the vision of creating places that promote human fulfillment and well-being.
This same Passion for Place starts with our own working environment—a positive community where people thrive. At DAHLIN, we recognize that our diverse, talented people are key to the success of our business, our design approach, and philosophy. Please visit our website (www.dahlingroup.com) to learn more.
We are currently seeking a CLIENT DEVELOPMENT MANAGER in our PLEASANTON, CA office. As a member of our Marketing Team, this individual will lead our technical staff in developing and maintaining successful client relationships by matching our expertise with client expectations and goals.
If you desire to connect to our vision, embrace change and opportunity with enthusiasm, and are looking to contribute to a positive, engaging workplace where compassionate interaction, meaningful debate, and sharing of knowledge and new ideas are expected, we’d like to talk to you!
KEY CHARACTERISTICS AND ATTRIBUTES:
Energetic, self-starter, strategic and highly organized
Outgoing demeanor with a passion for collaborating with technical professionals
Self-confident in ability to offer suggestions, and possesses the emotional intelligence to understand how new or changes in initiatives may impact the firm overall.
Develop and lead a “key client” relationship management program for the firm - focusing on technical staff engaging with clients regularly to understand their business needs and ensure satisfaction.
Monitor client activities to create recommendations and identify and/or develop new opportunities.
Collaborate with and support Market Sector Leaders and key technical professionals in support of firm’s strategic business development goals
Track and coordinate follow-up on all project opportunities in Ajera (firm accounting software) and conduct client research, as needed
Coordinate and perform intelligence-gathering to deepen understanding of key markets, clients, strategic partners, and competitors
Identify and implement targeted client engagement initiatives (conferences, speaking engagements, etc.) to support market sector business plan targets
Conduct client feedback on proposal efforts
Respond to general inquiries and direct project leads to appropriate technical team member
Maximize firm exposure and serve as an ambassador of the firm at key events. Identify engagement and exposure opportunities in the local design and civic communities
Work closely with firm’s Marketing and Communications Manager
Provide client related input for proposals and presentations to ensure messaging is client-focused and relevant
Work in collaboration with marketing team members to maintain marketing systems (e.g. image library, digital asset database, CRM)
KEY EXPERIENCE, EDUCATION AND BACKGROUND:
Minimum 5 years of experience in a professional services marketing environment, with a preference for architecture or engineering services
Degree in Marketing, Architecture or related fields
Demonstrated experience with opportunity/client research, lead tracking, follow-up and reporting
Experience implementing a client development and retention process preferred
Experience creating and implementing business development/client retention training programs for technical staff a plus
We offer a competitive compensation package based on experience and qualifications. Excellent benefits include 100% medical, dental, and vision coverage for employees. We also offer the opportunity to participate in a pre-tax Flexible Spending plan, Employee Stock Ownership Plan, and 401k.
How to Apply:
Qualified candidates should visit our career page to apply (www.dahlingroup.com/careers). Please upload your resume with a cover letter (PDF or Word/10MB max) that tells us why you are our ideal candidate and why you want to our work for our firm. Inquiries that do not follow these instructions may not be considered.
Non-local candidates will be considered. However, DAHLIN may or may not offer relocation benefits depending on business needs. Candidate must be legally authorized to work in the United States for any employer. Sponsorship for an employment visa, now or in the future, is not available for this position.
One last note. . .
Real people review every application, so we regret that due to the large volume of inquiries, we are unable to accept phone calls regarding the status of applications. We'll be sure to contact you if we need more information. Apply now!
DAHLIN is an Equal Opportunity Employer and participates in E-Verify.
Internal Number: 1084
About Dahlin Group Architecture Planning
D A H L I N: PASSION FOR PLACE.
DAHLIN is a diverse architecture and planning practice of 150+ multi-cultural professionals working with developers, municipalities and private clients. We successfully support client relationships by matching our expertise with their expectations and goals – listening and effectively collaborating to craft sustainable communities and urban environments. Our design solutions are innovative, real and achievable. Our people are passionate about creating places that promote human fulfillment and well-being.
P L A C E M A K I N G:
We are driven by the vision of enhancing environments where people live and interact so that they feel the meaning of "place". Designing with relevant vernacular and in context, we partner with our clients to create healthy communities that celebrate diverse lifestyles and the natural environment.
L E G A C Y O F D E S I G N:
Our design solutions are innovative, real and proven by a history of built projects that enrich peoples’ lives and are financially successful. We bring a collaborative approach to sustainable design that is creative, persistent and responsive to the changing nature of community.
C O M M I... T M E N T:
We embrace change and opportunity with enthusiasm to increase value for our employee-owned firm. Transparency and continuous improvement are integral to our financial goals – allowing us to provide the platform for thought leadership, education and giving back in our communities.
C U L T U R E:
Our diverse, multi-cultural, smart, talented people are rewarded for motivation, initiative, collaboration and achievement. We insist on a positive, engaging workplace where compassionate interaction, meaningful debate, and sharing of knowledge and new ideas are expected.