Go Rhino and Big Country, market leaders in truck and Jeep accessories is looking to expand its Brea, California team. Drive Customer satisfaction to consumers, customers and channel partners with experience and motivation as a Customer Satisfaction Technical Specialist in a high call volume environment. This is a technical support position that will employ quality communication and integrity to deliver win-win service. A full time position that requires answering inbound calls as well as following up on requests for assistance in a prompt fashion with outbound calls and emails.
Responsible for technical support, customer service and flawless customer satisfaction.
Provide the highest level of customer service, technical and sales support to consumers and channel partners
Laser focused on fast resolutions and providing the highest level of customer support in the business
Work collaboratively with our entire team to ensure best in class experience for the customer
Develop and nurture results-based relationships with all customers, jobbers and consumers
College education is preferred along with a minimum of 5 years of related experience in automotive Truck /Jeep industry and bolts on accessories a plus. Ability to work in a high call center team environment, “Failure is not an option” attitude. Must be self-motivated truck or car enthusiast with a passion for the automotive aftermarket industry. Excellent verbal and written skills are required along with good working knowledge of Microsoft Office suite of products.
Reports to General Manager & Customer Service Director
Additional Salary Information: An equal opportunity employer, compensation plan is commensurate with experience and includes comprehensive benefits package.
Internal Number: Customer Satisfaction Tec
About Go Rhino
About IDDEA / NAADE Inc, DBA Go Rhino Products, Big Country and Go Rhino Public Safety
NAADE Inc. GO Rhino Products, BIG Country, Go Rhino Public Safety – is based in Brea, California and Guadalajara Mexico. IDDEA® is a corporation with manufacturing plants, marketing and distribution doing business in North America, Mexico, and international markets for automobiles, light truck vehicles, Off Road and heavy-duty vehicles.
IDDEA® operations started in 1965. IDDEA® specializes in designing, fabricating, finishing, marketing and distributing innovative auto parts and truck accessories under the Go Rhino and Big Country Truck Accessories brands. IDDEA® is ISO 9001:2000 certificated.
Our mission; We inspire and enrich, with innovation and passion, the personalized connections between everyone and their vehicles.
For over 45 years as a family-owned manufacturer of automotive accessories, our Go Rhino and Big Country brands are category leading, innovative and quality products. Devoted to providing opportunities for personal and professional growth and focused on partnerships to provide consumers with accessories that deliver fit, function, style and value for a complete cus...tomer satisfaction experience.
For more information: http://gorhino.com/ http://bigcountry.com.mx http://publicsafety.gorhino.com