Visit Seattle is now hiring a Convention Services Manager to join our team of dedicated, service-oriented professionals. This position is responsible for being the direct point of contact for convention clients, providing convention services, conducting planning visits for meeting planners and creating the best “Seattle” experience to ultimately drive more business to our partners and to the city. We are looking for a polished professional with exceptional customer service skills who is also able to foster relationships and work with a wide variety of people. The ideal candidate will also have comprehensive knowledge of the Seattle area, have a strong service approach with all whom they interact and be a creative problem solver with endless energy and enthusiasm for promoting Seattle and our partners.
Essential job functions:
Provide convention services for definite in-house and citywide groups while acting as a liaison between our Visit Seattle partners and meeting planners, convention attendees and visitors.
Create the best “Seattle” experience for our clients and ultimately drive positive economic impact for our partners and the city.
Communicate, publicize and educate Visit Seattle partners about the value and importance of Visit Seattle’s conventions and meetings industry and how to communicate their services to meeting planners.
Stimulate attendance for conventions through promotional travel, marketing assistance, collateral distribution, and partner opportunities.
Organize and conduct planning visits to include welcoming and escorting meeting planners throughout the city in advance of their convention.
Represent Visit Seattle at company and client sponsored events.
Education, prior work experience and specialized skills and knowledge:
Bachelor’s degree preferred.
Two years of customer service and/or convention services experience in a hotel, DMO, convention and meeting facility, or destination management company is required.
Exceptional customer service skills and positive attitude on the phone, via email, and face-to-face.
Highly organized and detail-oriented.
Able to identify and effectively deal with conflict.
Proven ability to work independently while effectively prioritizing and multi-tasking.
Comprehensive knowledge of Seattle, King County, Washington State, and Pacific Northwest region.
Ability to work effectively and establish quick and meaningful relationships with internal and external groups.
Demonstrated creativity, initiative, and self-motivation.
Effective problem solver.
Excellent written and verbal communication skills.
Proficient in Microsoft Office products.
About Visit Seattle
Visit Seattle is a nonprofit economic development agency responsible for competitively marketing the Seattle area as a destination for conventions, tour groups and individual travelers. The goal of these marketing efforts is to enhance the employment opportunities and economic prosperity of the region.
Some 8.8 million visitors spend $6.8 billion in Seattle and King County annually, contributing $416 million in state and local tax revenues. Direct visitor spending benefits hotels, retailers, restaurants, attractions, transportation services and other businesses, and supports jobs for more than 50,000 people in the Seattle region.
For more information about Visit Seattle, visit our web site at www.visitseattle.org.